Alnaymat.store —Policies & Customer Protection

Last Updated: [01-01-2026]

Welcome to Alnaymat.store, operated by Alnaymat.
This page outlines all major policies that govern your use of our website, purchases and interactions with our services. By accessing our site, you agree to these policies.

1. Privacy Policy

Information We Collect

We collect the following information to process orders and improve your experience:

• Full name
• Phone number
• Email address
• Billing and shipping address
• IP address & device info
• Usage data, pages visited
• Cookies & tracking information

Payment information is processed securely by third-party gateways.
We do not store your card or banking details.

How We Use Your Information

We may use your data to:

• Process and deliver orders
• Send updates or customer support messages
• Improve website performance
• Prevent fraud
• Personalize browsing

Your data is never sold or traded.

Cookies

Alnaymat.store uses essential and optional cookies for:

• Site functionality
• Analytics
• Performance
• UX enhancement

You may disable optional cookies, although some features may not function fully.

Data Protection

We use:

• Secure SSL encryption
• Protected servers
• PCI-DSS compliant payment partners

Your data is safeguarded at every step.

Your Rights

You may request:

• Access to your data
• Correction of information
• Account deletion
• Withdrawal of consent

Email: support@alnaymat.store

2. Shipping Policy

Order Processing

• Standard orders: 1–3 business days
• Custom/bulk orders: 3–7 business days

Orders are not processed during Sundays or national holidays.

Delivery Time

• Metro cities: 7–9 days
• Non-metro cities: 10–12 days
• Remote areas: 12–15 days

Delivery duration may vary based on courier and location.

Shipping Charges

Charges depend on:

• Order weight
• Delivery location
• Courier partner

Final charges appear during checkout.

Order Tracking

After shipment, customers receive:

• Tracking ID
• Courier partner name
• Tracking link via email/SMS/WhatsApp

Delivery Issues

If an address is incorrect or unreachable:

• Delivery may fail
• Order may return to us
• Re-shipping fees may apply

Lost / Damaged Packages

If your package:

• Is lost
• Arrives damaged
• Has missing items

Report within 48 hours with images/video for resolution.

3. Return & Refund Policy

Eligible for Return

We accept returns only if:

✔ Incorrect product delivered
✔ Damaged product received
✔ Manufacturing defect

Return Window

You may request a return within:

7 days of delivery.

Return Conditions

To qualify:

• Product must be unused
• Must be in original packaging
• Proof of issue required (images/video)

Non-Returnable Items

We cannot accept returns for:

✘ Used products
✘ Damaged by customer
✘ Sale/clearance products
✘ Wrong size/color ordered by customer
✘ Orders canceled after shipment

Refund Timeline

Refund will be processed within:

7–10 business days,
via original payment method.

Replacements

If stock is available, replacement can be arranged.
If not, refund will be issued.

4. Terms and Conditions

By accessing Alnaymat.store, you agree to:

• Use the website responsibly
• Provide accurate personal details
• Not misuse or disrupt the platform
• Respect intellectual property rights

Intellectual Property

Unless stated otherwise, all visuals, text, design and content belong to Alnaymat.

You must not:

• Copy or republish content
• Sell or distribute materials
• Reproduce or alter website content

User Comments

Users may post reviews or comments.
You confirm that your comments:

• Do not violate intellectual property
• Are not offensive or unlawful
• Are truthful and accurate

Alnaymat may edit or remove harmful or inappropriate comments.

Hyperlinking

Certain organizations (search engines, news outlets, government agencies) may link to Alnaymat.store without prior approval, provided the link is not misleading.

Use of the Alnaymat logo requires written consent.

5. Disclaimer

As permitted by law, Alnaymat.store:

• Offers no guaranteed warranties
• Does not promise uninterrupted site availability
• Is not responsible for outdated or incorrect information
• Is not liable for losses arising from website use

Nothing in this disclaimer limits liability for:

• Fraud
• Personal injury
• Misrepresentation
• Illegal exclusions

6. Contact Information

For support or policy-related queries:

📧 Email: support@alnaymat.store
📞 Phone: +91 9778989261
🌐 Website: https://alnaymat.store